FAQ

Creating your KingPrize Casino account takes just a few minutes. Visit our homepage and click the "Sign Up" button. You'll need to provide basic information including your full name, email address, phone number, and date of birth. Make sure all details are accurate since they'll be used for account verification later. During registration, you'll automatically receive our welcome package of 20,000 Gold Coins plus 1.5 Sweeps Coins at no cost. This gives you immediate access to try our games in both entertainment and real-prize modes. After completing registration, check your email for a verification link to activate your account fully. Remember to choose a strong password and keep your login credentials secure. You can start playing immediately with your welcome coins while exploring our extensive game library from top providers like NetEnt, Evolution Gaming, and Big Time Gaming.

KingPrize Casino operates on a dual-currency system designed to provide both entertainment and real-prize gaming opportunities. Gold Coins (GC) are for entertainment purposes only and cannot be redeemed for cash prizes. You can use Gold Coins to enjoy all our games, learn new strategies, and have fun without any financial risk. Sweeps Coins (SC) are our premium currency that can be redeemed for real cash prizes. When you play games using Sweeps Coins, any winnings can be withdrawn to your bank account after meeting the 1x playthrough requirement. One Sweeps Coin equals $1 in redemption value, making it easy to track your potential winnings. You earn both currencies through various promotions, daily login rewards, and coin purchases. The system allows you to switch between entertainment mode and real-prize gaming seamlessly, giving you complete control over your gaming experience.

New players at KingPrize Casino enjoy several attractive bonus opportunities. Upon registration, you automatically receive 20,000 Gold Coins plus 1.5 Sweeps Coins with no purchase required. This welcome package lets you explore our games immediately. For players ready to make their first purchase, our Welcome Purchase Bundle offers exceptional value: 200,000 Gold Coins plus 30 Sweeps Coins for just $19.99. This package provides substantial playing power for both entertainment and real-prize gaming. Additionally, new players can use bonus code KP-NDB15 to claim 15 Sweeps Coins plus 50,000 Gold Coins. This code-based bonus must be used within 14 days and requires 1x playthrough on eligible slot games before any Sweeps Coin winnings can be redeemed. Don't forget about our Welcome Reload bonus (code KP-RELOAD50), which gives you a 50% match up to 50 Sweeps Coins on any coin package purchase of $19.99 or more within your first 30 days.

KingPrize Casino uses a coin purchase system rather than traditional deposits. You can buy Gold Coin packages using Visa, Mastercard, or Apple Pay. All transactions are processed securely through encrypted payment gateways. Coin packages start at affordable amounts and often include bonus Sweeps Coins. For withdrawals, you can redeem your Sweeps Coins for real cash once you've met the 1x playthrough requirement. The minimum redemption amount is $50, and payments are processed via bank transfer. Redemption requests typically take 1-3 business days to process after account verification is complete. Before your first withdrawal, you'll need to complete our verification process by providing identification documents. This one-time procedure ensures account security and compliance with gaming regulations. Once verified, future withdrawals process much faster.

Wagering requirements at KingPrize Casino are straightforward: all Sweeps Coins earned through bonuses, promotions, or purchases must be played through at least once before redemption. This means if you receive 10 Sweeps Coins, you need to place $10 worth of bets before those coins become eligible for cash redemption. Different games contribute differently to wagering requirements. Slot games contribute 100% of each bet toward meeting your playthrough obligation. However, table games, live dealer games, and crash games contribute 0%, meaning bets on these games won't help you meet wagering requirements for bonus Sweeps Coins. The good news is that our 1x requirement is among the most player-friendly in the industry. Many other platforms require 20x, 30x, or even higher playthrough amounts. Your wagering progress is tracked automatically, and you can monitor your status in your account dashboard.

Yes, KingPrize Casino is fully optimized for mobile devices. Our platform works seamlessly on smartphones and tablets through your device's web browser – no app download required. The mobile interface maintains all desktop functionality while being specifically designed for touch navigation. You can access your complete game library, manage your account, make coin purchases, and process redemptions directly from your mobile device. The games are optimized for smaller screens without sacrificing graphics quality or gameplay features. Whether you're playing slots from NetEnt or live dealer games from Evolution Gaming, the mobile experience is smooth and engaging. Mobile players also receive all the same bonuses and promotions as desktop users, including daily login rewards and VIP benefits. Your account syncs automatically across all devices, so you can start playing on your computer and continue on your phone without missing a beat.

KingPrize Casino features an impressive selection of games from 21 top-tier software providers. Our portfolio includes industry leaders like NetEnt, Evolution Gaming, Big Time Gaming, Betsoft, and Red Tiger Gaming. This diverse provider network ensures you have access to the latest releases and classic favorites. Our slot collection spans every genre, from traditional fruit machines to modern video slots with innovative features. Popular titles include games from Hacksaw Gaming, Pragmatic Play alternatives, and exclusive releases from boutique providers like Gaming Corps and Gamzix. You'll find everything from low-volatility frequent-win games to high-volatility jackpot slots. Beyond slots, we offer comprehensive table game selections including multiple blackjack and roulette variants, video poker, and specialty games. Our live dealer section, powered by Evolution Gaming, provides authentic casino experiences with professional dealers streaming in real-time. All games are available in both Gold Coin and Sweeps Coin modes.

The KingPrize Casino VIP program features four tiers: Knight, Lord, Baron, and Duke. You automatically enter at Knight level and advance based on your gameplay activity. Each tier offers increasingly valuable benefits including weekly coin boosts, exclusive bonuses, and monthly special offers. VIP members receive personalized rewards tailored to their gaming preferences and activity levels. Higher tiers unlock benefits like priority customer support, faster redemption processing, and exclusive access to new games before general release. The program also includes special seasonal promotions available only to VIP members. Tier advancement is based on your overall activity rather than just spending, making the program accessible to all types of players. You can use bonus code KP-VIPBOOST to receive 5 Sweeps Coins plus double tier points for 48 hours, helping accelerate your progress through the VIP levels.

Account verification at KingPrize Casino is required before your first Sweeps Coin redemption. This one-time process helps protect your account and ensures compliance with gaming regulations. You'll need to provide a government-issued photo ID (driver's license, passport, or state ID) and proof of address (utility bill or bank statement dated within 90 days). Upload clear, high-quality photos of your documents through your account dashboard. Make sure all text is readable and that the documents show your full name matching your account registration. Our verification team typically reviews submissions within 24-48 hours during business days. Once verified, you'll receive email confirmation and can proceed with Sweeps Coin redemptions. The verification status remains permanent on your account, so you won't need to repeat this process for future withdrawals. If you have questions during verification, our support team is available via live chat to assist you.

If you encounter technical problems while playing at KingPrize Casino, start by refreshing your browser or clearing your cache and cookies. Many common issues resolve with these simple steps. Ensure you're using an updated browser version and have a stable internet connection for optimal performance. For game-specific issues, try switching between Gold Coin and Sweeps Coin modes or selecting a different game temporarily. If problems persist, our live chat support team is available to help troubleshoot issues in real-time. They can check your account status, verify game functionality, and provide specific solutions. Document any error messages or unusual behavior you experience, as this information helps our technical team resolve issues quickly. For account-related problems like login difficulties or missing coins, contacting support immediately ensures faster resolution and protects your gaming experience.

KingPrize Casino is committed to promoting safe, responsible gaming practices. We provide multiple tools to help you maintain control over your gaming activities, including session time limits, spending tracking, and self-exclusion options. These features are easily accessible through your account settings. Our platform includes reality check notifications that remind you how long you've been playing, helping you make informed decisions about your gaming sessions. You can set personal limits on coin purchases and playing time that align with your entertainment budget and lifestyle. We also provide resources and links to professional organizations that specialize in gambling support services. If you ever feel your gaming habits are becoming problematic, don't hesitate to reach out for help. Our support team can assist with implementing account restrictions or connecting you with appropriate resources.

KingPrize Casino offers convenient customer support through live chat, available directly on our website. Our chat representatives are knowledgeable about all aspects of the platform and can assist with account questions, technical issues, bonus inquiries, and redemption processes. Live chat provides the fastest response times for urgent matters. For non-urgent inquiries or detailed account matters, you can email our support team at support@kingprizescasino.com. Email support is ideal for complex questions that may require research or documentation. Our team typically responds to emails within 24 hours during business days. Both support channels are staffed by experienced representatives who understand our dual-currency system, bonus structures, and game mechanics. Whether you need help with account verification, have questions about a specific promotion, or need technical assistance, our support team is ready to help ensure your gaming experience is smooth and enjoyable.